Policy
Returns Policy
Our commitment
We want you to be fully satisfied with your purchase. If something is not right, we will do our best to make it right.
Return window
You may return unopened products within 14 days of delivery for a full refund. Items must be in their original, undamaged packaging with all seals intact.
How to return
To initiate a return, please contact us at returns@shinyfriends.de with your order number and reason for return. We will provide a return label and instructions.
Refunds
Refunds are processed within 5–7 business days after we receive the returned item. The refund will be issued to the original payment method.
Damaged or incorrect items
If your order arrives damaged or you received the wrong product, please email us within 7 days with photos. We will send a replacement at no extra cost.